Chatbot for Super Market

An AI-powered supermarket chatbot delivering instant product assistance, rewards, and personalized shopping experiences.

Project Overview

Client Industry

Client is a leading Australian supermarket service provider, operating across 100+ locations and employing over 3000 workers.

Business Need

While doing shopping, Chatbot should answer customer’s queries directly and upfront without need of reading the lengthy product specifications and also without the need of any interaction with customer support executive. It should answer specific customer questions to reduce the workload of floor staff.

Manage shopping history and preferences

Scan a loyalty card barcode in-store to encourage shopping rewards

Technology Stack

Dialogflow & Google Cloud platform integration

iPhone App: iOS – Xcode, Objective C, Instruments, iPad Simulator & Devices

Android App: Android Studio IDE, Google Android SDK

Backend: PHP, MySQL, APIs, HTML5, CSS3

Client Situation

During shopping, many customers would like to review/research more when the information available in store is insufficient. For example, a product specification in-store is of limited use or of no use if it is irrelevant to what customer is looking for. Chatting with floor assistant is possible, however it increases cost and availability. Therefore, Client wanted to build Chatbot based solution which could be helpful to end customers during shopping in supermarket.

Implemented barcode scanning option to scan loyalty card for discount and rewards

Provided notification facility to setup alerts through ‘Watching’ feature to receive offers and discounts in future

Result

Chatbots redefined customer shopping experience by informing users based on their preferences and help them as virtual floor assistant. It proved to be a perfect help for mobile savvy customers.

Chatbot based solution helped client to save staff handling cost by 30%. Application provided 24×7 availability to end customers by overcoming staff unavailability issues during odd hours.

Globally Recognized for Unmatched Quality and Reliability

4.8

4.0

4.3

Testimonials: Hear It Straight From Our Global Clients

Our development processes delivers dynamic solutions to tackle business challenges, optimize costs, and drive digital transformation. Expert-backed solutions enhance client retention and online presence, with proven success stories highlighting real-world problem-solving through innovative applications. Our esteemed Worldwide clients just experienced it.

View All

Awards and Recognitions

While delighted clients are our greatest motivation, industry recognition holds significant value. WeblineIndia has consistently led in technology, with awards and accolades reaffirming our excellence.

OA500 Global Outsourcing Firms 2025, by Outsource Accelerator

Top Software Development Company - Goodfirms

Top Software Development Company, by GoodFirms

BEST FINTECH PRODUCT SOLUTION COMPANY - 2022, by GESIA

Awarded as - TOP APP DEVELOPMENT COMPANY IN INDIA of the YEAR 2020, by SoftwareSuggest