City Guide Chatbot

An AI-powered chatbot helping travelers discover attractions, activities, and local experiences instantly.

Project Overview

Client Industry

Client is a leading tour & event organizer located in Europe. The client is providing services based on hundreds of tourist locations across the world.

Business Need

Client was looking for an online Chatbot platform which can help visitors to enjoy the fullest experience of world’s famous destinations. The main purpose of this platform was to consolidate different tourist spot information by providing a single online destination to discover.

Technology Stack

Facebook Messenger chatbot platform integration

Natural Language Processing / NLP

Java, Spring Boot

BotMock (Chatbot Prototyper)

Client Situation

As Client is in B2C business, they get many inquiries from their customers and realized that almost 80% inquiries were using messaging. So client came up with the idea to develop a bot through Facebook Messenger platform as most of the customers use Facebook platform. The Chatbot should help visitors to find nearby exciting attractions in unfamiliar area without asking for external help.

Provision of local data and up to date information which is not available in the solutions offered by major competitors of the client in industry.

Implementation of intelligent dialog handling, predictions on visitor actions, personalized recommendations based on visitor historical preferences.

Increased visitor engagement with growing interest.

Integration with NLP AI APIs through Facebook platform for large public data.

Integration with Map and direction facility for easy navigation.

Result

An intelligent Chatbot.

Covered popular attractions in the vicinity.

Easy interactions with visitors of any age group.

Improved user experience with clean design and handy features.

Easy access of popular activities (‘Things To Do’) along with location information.

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