Case Study: City Guide Chatbot

Overview

Client is a leading tour & event organizer located in Europe. The client is providing services based on hundreds of tourist locations across the world.

Business Need

Client was looking for an online Chatbot platform which can help visitors to enjoy the fullest experience of world’s famous destinations. The main purpose of this platform was to consolidate different tourist spot information by providing a single online destination to discover.

Client Situation

As Client is in B2C business, they get many inquiries from their customers and realized that almost 80% inquiries were using messaging. So client came up with the idea to develop a bot through Facebook Messenger platform as most of the customers use Facebook platform. The Chatbot should help visitors to find nearby exciting attractions in unfamiliar area without asking for external help.

Technologies

  • Facebook Messenger chatbot platform integration
  • Natural Language Processing / NLP
  • Java, Spring Boot
  • BotMock (Chatbot Prototyper)

Recommended Solution

Our Chatbot development team developed one of the best chatbot solution using Facebook platform.

Few highlights of Chatbot solution,

  • Provision of local data and up to date information which is not available in the solutions offered by major competitors of the client in industry.
  • Implementation of intelligent dialog handling, predictions on visitor actions, personalized recommendations based on visitor historical preferences.
  • Increased visitor engagement with growing interest.
  • Integration with NLP AI APIs through Facebook platform for large public data.
  • Integration with Map and direction facility for easy navigation.

Result

  • An intelligent Chatbot.
  • Improved user experience with clean design and handy features.
  • Covered popular attractions in the vicinity.
  • Easy access of popular activities (“Things To Do”) along with location information.
  • Easy interactions with visitors of any age group.
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